Frequently Asked Questions
Everything you need to know about our high-performance cycling tools and gear.
How long does shipping take for ROCKBROS orders?
Standard shipping typically takes 5-10 business days depending on your location. Expedited shipping options are available at checkout for those who need their tools faster for an upcoming ride.
Are ROCKBROS tools covered by a warranty?
Yes, all ROCKBROS essential bike tools come with a 12-month manufacturer warranty against defects in materials and workmanship to ensure your maintenance is always reliable.
What is your return policy if a tool doesn't fit my bike?
We offer a 30-day return policy. If a tool or accessory is incompatible with your bicycle, you can return it in its original packaging for a full refund or exchange.
Are your bike pumps and multi-tools compatible with all valve types?
Most of our pumps feature dual-head designs compatible with both Presta and Schrader valves. Please check the specific product description for compatibility details on individual multi-tools.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to provide a secure and seamless checkout experience.
How can I track my order status?
Once your order is shipped, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your shipment in real-time.